Insurance:
Intelligently Automated
Dramatically cut process times and elevate the customer experience across claims, underwriting and customer support.
Ushur brings intelligent automation to real business problems for insurers:
Too many customer journeys are full of friction, are highly repetitive and manual.
This leads to high costs, long process times and uses too many resources, resulting in unhappy customers and employees.
Powered by conversational AI and process automation.
Ushur’s visual, drag and drop tools automate customer journeys across virtually any channel; text, web, voice, social, email and backend systems.
Customer Support Automation Use Case with Ushur’s Virtual Customer Assistant (VCA)
A Top 250 insurance carrier is utilizing Ushur’s Virtual Customer Assistant for completely automated customer support services in their claims process. Learn how they were able to take their workflow from an average of six phone calls to complete mobile automation in this customer service automation case study.
Some highlights:
- Process down from 3 weeks to 1 hour
- Implemented solution in 2 months
- Customer experiencing 85% response rates
Engagement rates
up to
85%
cut process times
from weeks to
HRS
return
on
investment
5X
increase nps scores
by
20%
Engagement rates
up to
85%
cut process times
from weeks to
HRS
Return on
investment
5X
Increase NPS scores
by
20%
Engagement rates
up to
85%
cut process times
from weeks to
HRS
Return on
investment
5X
Increase NPS scores
by
20%
Build intelligent automations for numerous use cases across your business. See what you can achieve with Ushur.
FNOL
Automated Underwriting
Pending Claims
Smart Survey
SmartMail
Sales Enablement
Smart KB Search
Building automations is simple and powerful.
FlowBuilder
Ushur’s no-code builder is a web-based portal to build, deploy and track all your intelligent automations visually. Different modules allow users to build a dynamic workflow and automate many types of actions or tasks including customer interactions, data exchange, file uploads, OCR and more with simple drag and drop tools.
LISA
FlowBuilder is powered by LISA (Ushur’s Language Intelligence Service Architecture). Using NLP, Topic Classification, Data Extraction and Sentiment Analysis technology, LISA extracts meaning from your conversations and brings intelligence to your automations.
